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Privacy Policy

Portland Advisers Ltd Privacy Policy

Last Updated: September 2026

Portland Advisers Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you submit a message through our website contact form, and informs you about your privacy rights under UK law.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Portland Advisers Ltd is the “Data Controller” of the personal data you provide to us.

  1. Important Information and Who We Are

     

  • Company Name: Portland Advisers Ltd
  • Company Registration Number: 07226699 (Registered in England and Wales)
  • Contact Email: info@portlandadvisers.com
  • Postal Address: Waterside Court, Falmouth Road, Penryn, Cornwall, United Kingdom, TR10 8AW
  1. The Data We Collect About You

     

When you use our website’s contact form, we collect the following personal data directly from you:

  • Identity Data: Your first name and last name.
  • Contact Data: Your email address and phone number (if provided).
  • Communication Data: The content of the message you type into the form, which may include details about your business or inquiry.
  1. How and Why We Use Your Personal Data

     

We will only use your personal data when the law allows us to. Under the UK GDPR, we rely on the following lawful bases to process the data from our contact form:

  • Legitimate Interests: We process your Identity, Contact, and Communication Data to respond to your queries, provide customer support, and manage our relationship with you. We ensure we consider and balance any potential impact on you and your rights before we process your data for our legitimate interests.
  • Contractual Necessity: If your inquiry relates to entering into a contract or providing services to you, we process your data to take steps at your request prior to entering into a contract.

We do not use this data for automated decision-making, profiling, or marketing purposes without your explicit additional consent.

  1. Disclosures of Your Personal Data

     

To handle your inquiry efficiently, we share your data with trusted third-party service providers who act as our data processors:

  • Website Hosting Providers: To securely host our website infrastructure and store form submissions.
  • Email Service Providers: To route and deliver your message directly to our internal business inbox.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

  1. International Transfers

     

Some of our external third-party processors (such as major email or cloud hosting platforms) may store or process data outside the United Kingdom (UK). Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (the International Data Transfer Agreement or Addendum).
  1. Data Security

     

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

  1. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Standard enquiries submitted through our contact form that do not result in a commercial contract are typically retained for 2 years following our last communication, after which they are securely deleted.

  1. Your Legal Rights

     

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing** of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at info@portlandadvisers.com.

  1. Right to Complain to the Regulator

     

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

  • ICO Website: https://ico.org.uk/
  • ICO Helpline:0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.